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Shipping & Returns

SWB MFG., Inc.
1237 County Hwy NN
West Bend, Wi. 53095
262-675-2848

M-F 8:30- 4:30

 

Please note we have done are very best to quote the most accurate prices on shipping, however prices may vary.

All of our shipping (Domestic and International) is based upon US priority Mail.

All UPS services are available upon request.  (262-675-2848)

Orders are shipped via the USPS and/or UPS.  We do not have control on the delivery date but you will receive an email verification with tracking number to verify the product has shipped.

If your product does not have USPS verification of delivery within 21 days from being shipped we will replace the full “lost item” immediately no questions asked. US Priority Mail Only

 SWB MFG., INC will not be responsible for Lost or stolen "Free shipping" ,First Class mail parcels or parcels being sent to another address or person other than the name and address on the Credit card or PayPal account.

 International Customers:  If you do not see your country listed please ask!!

These products are intended for use in Toy Scale Models only.

 

ANY DROP SHIPPING WILL BE SENT SIGNATURE REQUIRED


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. All returns must be Preauthorized. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 

Any or all returns must be in original packaging, in LIKE NEW condition, and in current production with no additional markings of any kind on the packaging, and may be subject to a 15% restocking fee, plus the replacement cost of any damaged parts.

If “Free Shipping” was selected, then the cost of that service will be deducted from refund.

All returns must be Preauthorized. No refunds (less shipping and handling) after 30 days. No returns after 60 days. Titanium Turnbuckles and or mounting bolts are not returnable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please contact SWB MFG., INC First!!. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.